1. Is the helmet safe?

FEND exceeds US CPSC and European EN1078 bicycle safety standards. 

2. How does the helmet stay secure on the head? 

First, the helmet clicks into place to inform the user it is fully open. While the user is wearing the helmet, the adjustable chin straps keep it securely in place.

3. How do I know my size? 

Using a flexible measuring tape, wrap around your head just above your eyebrows. Our S/M size is 54cm-58cm and the L/XL is 58cm-62cm. For example, if your head measurement is 59cm, then you would choose L/XL. There is also an internal fit adjuster for added comfort. 

4. How much does the helmet reduce?

The width of FEND when open is 220mm. The width of FEND when folded is 110mm. Its overall dimensions when folded measure 110mm X 140mm X 290mm.

5. How should the straps fit?

As shown the illustration below, adjust the front strap so it runs vertically (not slanted towards the ear). Fasten buckle securely under the chin. 

6. How do I secure the straps in place?

After correctly fitting the helmet to your head, fold the ends of the straps on top of each other. Next, use the two rubber rings to secure the folded straps in place.

7. How is the helmet breathable?

FEND is designed with 6 streamlined vents to allow for maximum airflow to the head which will minimize overheating.

8. What is the return policy?

If you are not satisfied with the helmet, please contact us as soon as possible at help@fend.io with your order number. Once the order is approved for return, we will send detailed instructions on how to return the product. 

U.S. Returns: Once the return request is approved we will send a prepaid shipping label.

International Returns: Customers will be responsible for return shipping costs. We recommend shipping with insurance and keeping all paperwork until the return is processed.